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xerox scanner problem?

The scanner asks me to please verify that I have unlocked the hardware, the lock is underneath the scanner. I have moved the lock into the open position but the message keeps comming up, any suggestions?

Sheridan coulthard
March 2008
yes this is problem

bahadur sahu
August 2010
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Mend repair fix Xerox scanners

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Mend Computers, Scanners
Mend repair fix Xerox scanners