Dear Kevin,
Believe it or not, it could be that your dishwasher is not malfunctioned at all. I had the same problem and it turned out that everything is O.K. Check if you are putting some big cups or glasses in the upper basket. If you do it can happened that the edge of it is out of the basket, so it blocks the tablet chamber door and it can not be opened to the full extension. So, try the following: try washing while the upper basket is empty. If the problem does not appear-that is it. Just be careful not to block the chamber door.
Kind regards,
Dragana
Serbia
Dragana
April 2008