I just followed Gary's steps posted April 2008 as follows, "shut down the copy machine which I was trying to scan a document at the time and it suggested I make sure the ink cover was down tight and it didn't seem loose but it sure fixed the problem. Hope that helps."
Although once the printer is turned off you cannot move the ink cartridges I was able to push down on the area I could reach and then turned the printer back on and used the utilites to change ink cartridge which moves the entire ink tray out and applied slightly more pressure and as Gary stated, although nothing seemed loose this did the trick, no more error code and now everything seems to work fine. I printed a test page to be sure and all was OK. Haven't tried the copy feature but my wife just scanned a picture and it worked fine. Seems like a strange way to correct a problem that I cannot even figure out what caused the error but it worked and that is all that matters.
mlcntrprs
June 2008