how can i fix my creative zen 4gb?

tengo el mismo problema se congelo lo reinicie y no prendio mas

raymond
March 2010

You can't. I am stuck. I am returning it and getting my money back, and never buying a Creative product again.

InfernoSlam
February 2009

How to enter the Zen’s Recovery Mode for Clean Up, Format All, Reload Firmware, and Reboot:

1. With the Zen off, press and hold the "play/pause" button.

2. Continue to hold until you perform Steps 3 and 4. If you accidentally release the button, start the procedure again.

3. Gently push the end of a thin object (like a pin or straightened paperclip) into the Reset hole. You should be able to feel the release click of the button.

4. Slide the On/Off/Lock switch towards the power button and hold until the boot screen appears on the display.

The Recovery Mode screen appears, and four menu items are shown:

Clean Up: A cleanup of the file system and database files takes place. All (uncorrupted) data should stay in tact. When the cleanup is complete, select Reboot. Your player restarts and starts rebuilding its music library. All files should remain intact unless they were detected as being corrupt.

Format All: This will completely reset the Zen and remove all user stored files on it.

Reload Firmware: This will prepare the Zen to accept a reload, new, or older firmware based on the specific firmware file you download and execute on a computer. Selecting this option will prevent your Zen from being able to boot, so make sure you have the firmware file on you computer and ready to load.

Reboot: This will execute a soft reboot of the Zen's operating system.

Booting the Zen into Recovery Mode will not cause you to lose files. Check out the Zen FAQ (see sig below) for more information.

From; http://www.anythingbutipod.com/forum/showthread.php?t=31218

Written by; BobbyRS
Creative Moderator

I had this problem, used a pin and activated the Zen in Recovery Mode and simply selected Reboot, and it works. :)

Warriors_X
September 2008

Same thing happened to me. It wont turn on or charge. It is simply dead. You can try the recovery tool on creative's website. It did not help me though.

I think I am going to return the product.

Ugur
March 2008

same happened with mine on my 4gb and it wont add any more music though and nothing saves after u turn it off

earl eidem
February 2008

I have the same sort of problem, mine wont turn on anymore after it froze and i used the reset button. Any way to open the Creative Zen (2GB for me)?

Plz help me and Sian

Mark
January 2008