You just have to call the furniture store you bought it from, and they will order it for you. They'll have someone who can install it for you if you want them to as well. Barcalounger only deals with the public through their distributors, which are the furniture retailers. However, I thought my barcalounger would be well made and hold up as well. What a joke--I've never had this much trouble with a recliner by any manufacturer. My clips broke, just like yours. And my reclining mechanism has been going south for years now, and finally broke recently. And now the repairman says the wooden frame is broken as well. I'm very disappointed with the quality, especially considering what I paid. And their warranty is a joke. They will replace these parts for "free", and you just pay shipping. Well, shipping for 1 reclining mechanism will cost you $75. Free, my a55. I'm paying for that part 3 times, and the shipping too at that price. Wonder what the frame is gonna cost me?
Jeff
January 2010