Who do you believe that you are talking to? What Support Group? Etc.?
If your printer is a Lexmark you can find a lot of information at www.lexmark.com
If you need more help here put a LOT more information about what you are trying to do because most of us don't have crystal balls and can't see what you can see.
And THERE'S NO NEED TO SHOUT!
t
January 2008
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