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Hygena oven door not heat proof?

I recently had to replace the inner glass in my Hygena oven door as the previous one shattered. However, since replacing the glass the outer door now gets extremely hot to touch which it never used to. The replacement inner glass is a genuine Hygena part. I can't understand it. Any ideas?

Klong
June 2007
Read your Question You will find this site useful they have made videos on repairing your appliance

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these videos are for information purposes only. A qualified and proficient engineer should be employed to replace any faulty parts on your domestic appliance.
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di
June 2007

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