hudl2?

Wont connect to internet keeps telling me off line I know it isn't look before and after action both times shows connected.

Can get in to goole play and apps but when I go to download Copilot caravan app I get message timed out no connection. Yet checking before and after show connected on Wifi.

Also cannot access emails.

On PC I can connect to emails and apps google play but wont try dowloading Copilot caravans to PC I have enough problems getting it on to the hudl2 under my original purchase but lost the app when forced a factory reset had nothing to copy it to..
I can search net everything and both the PC and the hudl2 are on same Wifi.
Windows 7 haven't a clue what the internet provider is other than my son who pays for it.
Go easy on tech answers I'm 77 wrinkly computer jargon illeterate.
Many thanks.