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blackscreen when startingup cursor jumping allover the place need help?

my gateway7 is 12 years old the screen is black when i start it up and my cursor jumps allover.my windows are Microsoft.ineed helpplease.this is a laptop.



debbie
July 2015


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The cursor jumping all over the place could very well indicate that the track pad is faulty.
If the screen is black and stay black for a long time, or for ever, it's often that Windows just can't start, usualy because of a missing or corrupted essential file.

At 12 years old, as there is at least some hardware related problems, it will be cheaper and easier to get a new one. That new computer will be MUCH more powerfull. Something like comparing a Ford model T to the latest Ferrari.

For your files on the actual drive: Take it out of the computer and install it in an external enclosure and use it like an external drive.

Electro
July 2015

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I had the same problem. Great result!! Thanks to all.

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May 2020


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