This is a Cuisinart 12 cup coffee machine - Amazon USA sell it but Amazon UK do not - probably N America only.
The pump will only run when the water reaches temperature - so my guess is that the heating element is defective and the pump probably OK.
Given that a new machine is less than $100 you may be wise to just buy a new one - it may well cost you 50% of the original price to get your broken one fixed - parts, labor & carriage.
Good luck...
June 2015
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