problem on veritasR 8 control panel no PANIC Alarm ?

hi can anyone help ,I have two problems no PANIC Alarm working on keypads even if you push 3/9 or if you try pushing panic buttons by doors also not setting panic alarm off on system yet if buttons are pressed stops alarm from been set once key is used to unlock panic switches push buttons alarm will set . alarm works if let system time run out before turn it off ,been thought all settings just can't find problem any help thanks