keep getting message channel unavailable?

Sounds like your box is toast I'm afraid. Forcing a software update when you have a signal problem is a BAD idea. Suggest a call to Sky or buy a new box on an auction site. There are always loads of them going cheap.

Terry
May 2006

HELP.
I tried the update and now all the lights are on and wont go out.Just get a message on screen saying Updating softrware do not use phone or unplug should take ten mins.left it on for 1 hour no change.so i unpluged and left it for half an hour.Still all lights on and same message on screen nothing else happening.
what do I do?

tez
May 2006

You can find a description of the fault and the affected boxes on www.satcure.co.uk. Its a matter of changing ALL the capacitors on the PSU board.

Terry
May 2006

Otherwise, as a last ditch attempt to fix it yourself before you part with cash - you could try a forced software download. It may fix any possible software corruption.


1) Put TV on. Put Sky on.
2) Hold down the Back-Up Button on the main box.
3) While it's depressed - disconnect the 'mains' power completely. (BUT don't let go of the backup button yet!)
4) Wait 20-30 seconds, when all the front display lights will illuminate on the Sky box & a messgae will be displayed on TV.
5) Only then release the backup button.
6) Wait 10-15 mins for the download to complete.

Cobweb
May 2006

Thanks Terry.
I'm pretty handy with a soldering iron myself,is the fault easy to spot?

tez
May 2006

I'm afraid that it could be your STB. Some of the Grundig boxes have a fault with the Power Supply board. I repaired mine because I don't have a Sky contract and I can fault find and solder. The latter is the more important skill in this case.) But you should be able to get Sky to swap it out for about £65 which is their standard service charge.

Terry
May 2006