cord pull curtains won't close properly?

I purchased these two items from you and I think I have made a big mistake ordering them in the corded versions. My problem appears to be when I attach the curtains to the overlap and underlap arms the weight of the curtains pull downwards and causes them to jam when operating in both directions (the curtains are lightweight bedroom ones only hanging to the window sill)

lynne
August 2017

A new curtain track installed when pulled closed only one curtain pulls closed

carol Spratt
July 2015

you havent looped the cord on the overlap arm just pull the one curtain to the middle wth the pull cord, then with help hold both the pull cords tight then pull by hand the other curtain till they meet.Then go behind rail locate overlap arm on the one you just drawn by hand and loop cord around cord lock or knot it..

ady
July 2009