While you wait for answers, we may have found some information which could help you.
Click here for Plastic Electric RepairRussell Hobbs kettle model 14766?
Replacing spring in Russell Hobbs lid 20460 kettle?
Tool to open kettle?
an RH K2R kettle element has died ?
Lid on the Russell Hobbs 20460?
How can I mend my Russell Hobbs kettle model 25502?