While you wait for answers, we may have found some information which could help you.
Click here for Creative Nomad XtraHow can I fix my frozen creative zen? It's tricky?
Creative Zen X-Fi2 frozen in rebuild ,disc scan mode?
creative muvo mp3?
My Creative Zen MP3 Player wont switch on?
Creative Zen Sleek Photo?
my mp3 player (creative zen mosiac)it frozen on the recovery screen it says?