While you wait for answers, we may have found some information which could help you.
Click here for Know Micro Workmy mp3 player (creative zen mosiac)it frozen on the recovery screen it says?
Creative Zen Sleek Photo?
My Creative Zen MP3 Player wont switch on?
creative volume control problem?
how can I make my Zen Creative MX battery last longer than 1 hour?
creative muvo mp3?