Take out the unit and remove the top cover - you can either do this by removing the torx screws at the back or by gentle force and bending the lid back. This will give you access to the cd's enabling you to remove them. Re-install and hey presto! Worked for me!
Mike
June 2006
take it to Ford. Will cost around £60. Mechanism wears and can drop over time.
kate
June 2006
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