While you wait for answers, we may have found some information which could help you.
Click here for Creative Zen Micromy mp3 player (creative zen mosiac)it frozen on the recovery screen it says?
Creative Zen Sleek Photo?
How can I unfreeze my Creative Zen Mozaic (EZ 100, 16GB)?
creative volume control problem?
how can I make my Zen Creative MX battery last longer than 1 hour?
How can I fix my creative zen sleek photo?